Returns

If you do not like the coffee, or it is not what you expected, let us know within 30 days. We send a different roast or we refund the bag. You do not need to send the coffee back — that helps nobody.

The Electronic Communications and Transactions Act gives you seven days to cancel an online purchase, but that right does not apply to food that can spoil, and the Consumer Protection Act's return right excludes consumables you have opened. Coffee is both.

So the guarantee above is something we give, not something the law forces on us. It does not replace your rights where something is genuinely wrong: a damaged, incorrect or spoiled order falls under section 55 of the Consumer Protection Act and is always put right.

Write to [email protected] with your order number and what is wrong. Refunds go back to the method you paid with.